Terms & Conditions

Upon booking with Travel Lettings Ltd you are deemed to have read in full and accepted the
following Terms and Conditions: Enquiries can be made via email enquiries@travellettings.co.uk or
telephone 01302 315040 , our office hours- 9.30-17.30 or out of hours by calling one of our team on
07434 086793

ID must be given prior to check-in in the form of a valid passport or Driving Licence for UK
travellers, please send ID to enquiries@travellettings.co.uk. Guests should use the booking
conformation invoice email as a receipt of payment and confirmation of the booking made with
Travel Lettings Ltd

1. Booking & Payment Procedure
Full payment is due in advance of occupation, this will be automatically processed prior to check-in
Usually after the cancellation period ends. Credit card details will be held on file to cover any
damages or other costs. You may extend your stay at any time, subject to availability. No extra fees
are charged for last minute bookings.
Payment must be made in full, in advance of check-in by bank transfer or credit/debit card. All prices
quoted are in UK Pounds Sterling and are correct at the time of publication. Bookings using a
credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 18
years old to make a booking with Travel Lettings Ltd.

Holding Deposit
We reserve the right to take a holding deposit of £150.00 for any booking, this decision is made at
our discretion, photo ID and proof of address must be provided. Deposits are taken by way of a
credit/debit card and is refunded once keys are returned and the apartment is checked over for

2.Cancellation Policy
All payments made are non-refundable after you have entered the 14-days period prior to your
booking, No refunds will be made for non-arrivals. Depending on the reasons for your cancellation,
you may be able to reclaim cancellation charges from your insurance company if you have taken out
travel insurance. We strongly recommend that clients purchase adequate travel insurance.
Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a
cancellation. If we cancel your booking, in exceptional circumstances it may be necessary for us
Travel Lettings Ltd to cancel a booking, in the event of this we shall make all reasonable efforts to
offer a suitable alternative within our property portfolio, if we cannot offer alternative
accommodation we will provide a full refund for the dates we cannot accommodate.

3. Amendments to Bookings If The Guest Amends a Booking
If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we
will make all reasonable efforts to comply with the request(s) however the guest will be charged for
any additional charges occurred. If the guest makes amendments to the booking once the stay has
commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates
the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in
writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss,
damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the
event of keys not being returned upon check-out, we reserve the right to charge guests for lock
replacement, key replacement, building fob replacement, car park fob replacement.
If We Amend a Booking
Travel Lettings Ltd reserves the right to make any changes or amendments to any booking at any
time. If it is necessary to amend a booking, we would make every effort to allocate an identical
apartment, either in the same or a similar development, this may however not always be possible,
and another alternative may be offered. We are not obliged to provide any reimbursement or

4.Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to
be moved within the apartment.
We cannot be held responsible for failure or interruption of services within or outside of the
apartment or development building – this includes utilities, appliances and communications
(Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water,
and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of
services caused by engineering or repair works within or in another part of the property.
If there is an interruption to any services, once we receive notification, we will use all reasonable
efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas
within the building (i.e. lift, door system) are the responsibility of the building managers and not
Travel Lettings Ltd.
We reserve the right to add or remove any of its services without prior notice. We endeavour to have
each apartment cleaned and ready for new guests by the check in time, however on rare occasions
and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be
given access to the apartment from the check in time and the apartment will be cleaned as soon as
possible. No compensation will be given for this.
Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We
cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware
and connection within all apartments. If there is a fault with the hardware provided (wireless router)
we will give support and maintenance. If the fault is deemed to be with the guest’s hardware/devices,
support will not be available. If the Broadband key/fob code is removed, taken, or lost upon check out
you will be charged £40.00 for a replacement.

5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number of beds (IE a 1
bed sleeps 2, a 2 bed sleeps 4). The apartment cannot be re-let/sublet to any other group/party
without the written approval of Travel Lettings Ltd. Under no circumstances may more than the
maximum number of persons specified in the apartment description occupy the apartment. We
reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their
party if they are in breach of this condition.

6. Check-in, Check-out & Return of Keys
Check-in is from 2.30pm-10.00pm. Check-out is by 10.00am. All keys, parking, building fobs and
parking permits must be returned to keysafe. LOST, DAMAGED OR NON-RETURNED PARKING
DOOR SENSOR FOB WILL BE CHARGED AT £100.00 each. If there is a delay in departing,
Travel Lettings Ltd reserves the right to charge for an additional night’s stay for every day the keys
are not returned (in the case of long term bookings, the guest will be charged until the end of the
next payment cycle). If a parking permit is not returned by 11am on the day of departure, a fine will
be charged. Similarly, in the event of keys not being returned, we reserve the right to charge guests
for lock replacement, key replacement, building fob replacement, car park fob replacement. In the
event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve
the right to remove all persons and property from the apartment. Any items left in an apartment
past the agreed departure time are left at the owner’s risk – we accept no responsibility for these
items and reserve the right to remove and store them. Lost property is kept in storage for no longer
than 7 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own
cost with prior agreement and Travel Lettings Ltd will not accept any liability for any items that go

7. Damages to Apartment & Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the
apartment these card details will be used to charge the appropriate charges. We reserve the right to
deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these
conditions. The apartments should be left in a reasonable state on departure, if (at our absolute
discretion) we consider additional specialist cleaning is required (for example carpet cleaning to
remove a stain), we will charge an additional fee of £150.00. When the duration of the booking is in
excess of 28 days, a discretionary final cleaning charge of up to £150.00 may be charged If an
apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of
revenues in Addition to the costs of cleaning and repair. We reserve the right to Charge £150.00
(in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its
contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in
the apartment. Damages: Damages to the apartment or contents must be paid in full by you. In the
event of Any breakages or damage discovered whilst your stay or after you vacate, we will notify you
by e-mail or telephone immediately or within 10 days of your Departure, providing a detailed
breakdown of the damage and where is possible a cost of rectification. Where Possible, photographic
evidence will also be supplied. It is your responsibility to check all items & that there is no damage
to these items. Condition reports can also be provided at the beginning and at the end of the
accommodation period if requested. Nothing in these terms and conditions limits or excludes our
liability for death or personal injury resulting from our negligence or for any damage or liability
incurred by you as a result of fraud or fraudulent Misrepresentation by us or any liability that
cannot by law be excluded. Subject to the above, we shall not be liable for any loss of profits, loss of
business, depletion of goodwill And/or similar losses, loss of anticipated savings, loss of goods, loss of
contract, loss of use, loss of Corruption of data or information, or any special, indirect, consequential
or pure economic loss, costs, Damages, charges or expenses. If you are booking for, as or on behalf of
a business or business employee, that business shall indemnify us Against all liabilities, costs,
expenses, damages and losses (including any direct or indirect consequential Losses, loss of profit,
loss of reputation and all interest, penalties and legal and other reasonable Professional costs and
expenses) suffered or incurred by us arising out of or in connection with your, or Your businesses,
breach or negligent performance or non-performance of these terms and conditions. If you are
booking for, as or on behalf of a business or business employee, our total liability in contract,
tort (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise
arising in Connection with the performance or contemplated performance of your booking shall be
limited to the fees Paid to us under your booking. We shall not be liable for any failure or delay in
performance of our obligations which results directly or Indirectly from any cause or circumstance
which is beyond our reasonable control, including (but not Exclusively) act of God, outbreak of
hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of Any government or
authority (including but not limited to refusal or revocation of any licence or consent), Fire, flood,
lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but Not
limited to electricity, gas, water or telecommunications), renovations undertaken at the property,
strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability
that by law Cannot be excluded or restricted, our liability to you in relation to these conditions is
limited to the higher of (I) GBP £1,000; and (ii) the value of the booking made with us.
Car Parking:
Each apartment/house has 1 parking bay only unless specified as extra in property description; the
space will be available from 2.30pm on the day of Arrival and must be vacated by 10.00 am on the
day of departure unless otherwise agreed in writing at the time of the booking with Travel Lettings

8. Liability
We cannot be held responsible for any theft and/or damage of your personal belongings during your
stay in any apartments booked. Therefore, you are advised to ensure you have appropriate
Insurances in place. All warranties, conditions and other terms implied by statute or common Law or
otherwise are, to the fullest Extent permitted by law, excluded from any contract with us and these
conditions shall apply in their place. We regret that we cannot accept liability for any loss, damage
or additional expense where the booking needs to be altered or cancelled or we are unable to perform
our contractual obligations As a result of events of ‘force majeure’. In these Booking Conditions ‘force
majeure’ means any Event which could not have been reasonably foreseen, or the consequences could
not have been Reasonably avoided, by us or the suppliers of the relevant services in question, even
with the Exercise of all due care. Such events may include war or threat of war, civil strife, terrorist
activity, Industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all
similar Events outside our or the relevant suppliers’ control. Nothing in these terms and conditions
shall affect your statutory rights if you are a consumer.

9. Law & Jurisdiction
These conditions and terms of contract and all matters arising there from are subject to the Law of
England and Wales and in the event of dispute; the client will be subject to the Exclusive jurisdiction
of the courts of England and Wales.

10. Termination by Travel Lettings Ltd
Travel Lettings Ltd has the right to terminate a booking at any time on the grounds of Partying,
playing loud music, General Nuisance Behaviour, Abusive to staff or other guests, mistreatment of
the apartment, non-payment or criminal activity on the Part of those occupying the apartment or
their guests. In such circumstances, Travel Lettings Ltd is not obliged to provide or locate
alternative accommodation. The period of notice is at the discretion of Travel Lettings Ltd

11. Injury or Loss
Travel Lettings Ltd cannot be held responsible for any personal injury to any guests while in one of
our apartments. Nor can we be held responsible for loss or damage to personal effects however
arising at the accommodation. Neither we, nor our representatives, can be held responsible for any
circumstances beyond our control including, but not limited to, mechanical breakdown, illness, or
failure of any Public service supply.

12. Rights of Access
Representatives of Travel Lettings Ltd or their subcontractors have the right of access to the
property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of
the property and to carry out any essential repair or maintenance work.

13. Pets
Pets are permitted in some of our accommodation. Permission must be granted before booking
by emailing enquiries@travellettings.co.uk. A damage deposit of £250 is payable plus a additional 
cleaning fee of £150 for professional cleaning services. Any damage caused by pets is payable by the
guest and if the damage deposit does not cover the cost of repair,  the guest gives Travel Lettings Ltd
permission to charge their debit or credit card for the cost of repairs

14. Smoking
Smoking is not permitted in the apartments/houses or in the internal communal areas of the
apartment blocks. Where possible we provide external smoking areas and ashtrays, smoking is only
permitted in these areas and all cigarette butts must be disposed of in the ashtrays provided. A
surcharge of £150.00 will be made if evidence of smoking is discovered in the apartment.

15. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that You are not
entirely satisfied with the service offered, you should notify any complaint To our office within 24
hours after departure to enquiries@travellettings.co.uk we will take all reasonable steps to settle the

16. Information
All information supplied by Travel Lettings Ltd, is given in good faith and is based on information
available at the time. All reasonable measures have been taken to ensure the accuracy of any
statement made either in writing or otherwise, but Travel Lettings Ltd is not liable for any variation
however caused. We at Travel Lettings Ltd have the right to add or remove any of its services or
facilities without prior notice.

17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, From day to
day, until the date of payment, at a rate of 5% above NatWest Bank base rate In force at the time
and shall accrue at such a rate after, as well as before any judgement.

18. Security of Tenure
All the apartments/houses are occupied as serviced apartments and on this basis no rights of tenancy
are created, they are exempt from security of tenure under the Rent Act. Travel Lettings Ltd
reserves the right to access the apartment and or terminate your stay at any time without prior
notice if it deems necessary.

19. Usage & Nuisance Behaviour
The apartments/houses cannot under any circumstances be used for partying, playing loud music or
General nuisance behaviour. Guests must have regard for other occupants in the building. Travel
Lettings Ltd Reserve the right to terminate your stay if they deem such behaviour has occurred. In
the event of such a breach, no refund will be made, if such behaviour is deemed to have occurred and
an additional fee of £300.00 will be charged. An additional fee of £200.00 will be charged for any
extra cleaning to the apartment.

The number of people permitted to occupy each apartment is limited to the number of beds. In some
apartments extra beds can be provided and this will be at an extra charge to be agreed at the time of
booking. Hen/stag & Group Bookings, we do not knowingly accept bookings of this nature. Group
bookings will be required to give a reason of their stay. If the booking is allowed and guests are found
to be holding parties of any kind, you will be evicted immediately with no refunds due & a fee of
£300.00 will be charged.

Use of the apartments for any behaviour deemed by the management of Travel Lettings Ltd to be
inappropriate or illegal will result in the immediate eviction of all guests without refund and, where
necessary, reporting to Police Authorities for further investigation.

20. Apartment Specification
Reasonable care has been taken that the content of our website (and/or other means of promotion or
advertising) is correct but it is subject to amendment at any time without notice. All content on our
website (and/or other means of promotion or advertising) is published in good faith. We do not
warrant that the content of our website (and/or other means of promotion or advertising) accurately
or completely describe any of the apartments. Our web site may link to other websites and we are
not responsible for the data policies, content, or security of these websites. You should note the
following points about apartments:
* Apartments are individual and vary in style, size and layouts so furnishing details are not
uniformly standard. Although accommodation and location are confirmed in advance, the exact
apartment cannot be guaranteed prior to arrival and can be subject to change at any time.
* Our website (and/or other means of promotion or advertising) may contain a plan of the layout of
the apartment. The plan will only be a general representation of the accommodation. Actual unit
size, design, fixtures, furnishings, and facilities may vary from those shown on the plan; We prime
location lets have the right to add or remove any of its services or facilities without prior notice.
* The number of people permitted to occupy each apartment is limited to the number of beds. In
some apartments extra beds can be provided and this will be at a charge to be agreed at the time of
booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access
to the accommodation and reserve the right to charge for additional apartments.
* You and your party must comply with any rules and regulations set by us. We recommend that you
take time to familiarise yourself with the safety procedures in the apartments, the building and local
area, paying attention to fire evacuation details and security.
* You and the other members of your party are responsible for payment of rental, any charges made
for use of facilities, such as additional laundry services, and for any other fees levied by us for the
use of amenities.
* Where internet or broadband connectivity is available, you agree to use such services in a
responsible manner and not for any illegal purpose.
* We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after
the guest’s departure date. Please email enquiries@travellettings.co.uk for enquiries relating to any
lost items.
*For further information on individual apartments please email: enquiries@travellettings.co.uk

 21. Discount/Promotional Codes
All promotional codes promoted and distributed by Travel Lettings Ltd via web/email/print/phone are
subject to change/expiry/refusal at any time. Travel Lettings Ltd reserves the right to change/refuse the
details of promotions without notice. All valid promotions/discounts are added to the order before
payment when booking; this allows clients to see whether or not the promotion has been added to the
order. Travel Lettings Ltd apply discount/promotional codes for bookings over the phone or after the
order has been placed.

22. Included As Standard
Travel Lettings Ltd often provide toiletries & condiments on arrival, these are complimentary and provided
Subject to stock levels. Toiletries, condiments etc will not be replenished throughout the stay. 

23. Acceptance of Terms and Conditions / Contract of Hire 
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the
hirer and all persons in the party. Payment of deposit and/or Apartment fee also indicates acceptance of these
Terms and Conditions.